Legal
Terms and Conditions
Last updated: July 17, 2026
1. About Red Giant
These Terms and Conditions govern your use of the Red Giant website and services, including gas cylinder pickup, filling, delivery, shop orders, and cooker servicing. By creating an account or placing an order, you agree to these terms.
2. Accounts
You must provide accurate registration details and keep your login credentials secure. You are responsible for activity under your account. We may suspend accounts that are used fraudulently or in violation of these terms.
3. Orders and deliveries
Order confirmations, pricing, delivery windows, and service availability may vary by location and stock. Delivery times are estimates and may change due to traffic, weather, or operational constraints. You agree to provide a safe and accessible delivery location and a reachable phone number.
4. Payments
Payment methods offered at checkout (such as cash or mobile money) must be completed as instructed. Failed or incomplete payments may delay or cancel your order. Prices shown are in the currency displayed on the site unless stated otherwise.
5. Cylinders and safety
Customers must handle gas cylinders safely and follow guidance from our team. Damaged, unsafe, or non-compliant cylinders may be refused. Red Giant is not liable for injury or loss caused by improper storage or handling after delivery.
6. Cancellations and refunds
Cancellation and refund requests are reviewed based on order status and service progress. Once filling or delivery has started, fees already incurred may not be refundable. Contact support promptly if you need help with an order.
7. Website use
You may not misuse the platform, attempt unauthorized access, scrape data, or interfere with service operations. Content on this website is owned by Red Giant or its licensors and may not be copied for commercial use without permission.
8. Limitation of liability
To the fullest extent permitted by law, Red Giant is not liable for indirect, incidental, or consequential damages arising from use of the service. Our total liability for any claim related to an order is limited to the amount paid for that order.
9. Changes
We may update these Terms and Conditions from time to time. Continued use of the service after changes are posted means you accept the updated terms.
10. Contact
For questions about these terms or Red Giant services, visit our Contact page.